Knowledge workers are employees who are engaged primarily in acquisition, analysis, and manipulation of information as opposed to in production of goods or services. They have high degrees of expertise, education, or experience, and the primary purpose of their jobs involves the creation, distribution, or application of knowledge. The term was first used by Peter Drucker in 1959.
Boyd, Sandra and Kim Spurgeon, “Lifelong Career Management.” In Blythe C. Shepard and Priya S. Mani (editors). Career Development Practice in Canada: Perspectives, Principles and Professionalism. Toronto: Canadian Education and Research Institute for Counselling (CERIC), 2014, p.407.
Business Dictionary.com, “Knowledge worker.” Online: http://www.businessdictionary.com/definition/knowledge-worker.html (Retrieved on August 7, 2014)
Rouse, Margaret. “Knowledge worker.” TechTarget. Online: http://searchcrm.techtarget.com/definition/knowledge-worker (Retrieved on August 7, 2014)