Active listening is a structured form of listening and responding that focuses the attention on the speaker. It involves making a conscious effort to hear not only the words that another person is saying but, more importantly, try to understand the complete message being sent. The listener must take care to attend to the speaker fully, and then repeats, in the listener’s own words, what he or she thinks the speaker has said.
MindTools, “Active Listening; Hear What People are Really Saying.” Online: http://www.mindtools.com/CommSkll/ActiveListening.htm
Walters, Beverley, Blythe C. Shepard and Priya S. Mani, “Developing Effective Client Relationships.” In Blythe C. Shepard and Priya S. Mani (editors). Career Development Practice in Canada: Perspectives, Principles and Professionalism. Toronto: Canadian Education and Research Institute for Counselling (CERIC), 2014, p.168.