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Conversations with Employment Ontario Service Providers

The Ontario Centre for Workforce Innovation (OCWI) is committed to fostering a more skilled, resilient and productive Ontario workforce. We take a collaborative and consultative approach to researching, testing and sharing innovative approaches and practices for workforce development. A key partner in our mandate is the Employment Ontario (EO) network – the community of agencies that deliver employment and training services to a diverse range of jobseekers and learners across the province.

In December 2016, as part of a strategic priority-setting exercise, we asked EO providers to share their perspectives on, and experiences with, service delivery. We connected with more than 200 employees at more than 130 service providers; all positions were represented (e.g., employment counsellors, job developers, managers, directors.) Participants were candid and thoughtful in expressing their views on the current key issues, needs and opportunities in the employment and training services sector. The insights gained from these discussions will inform our approach to ongoing research, knowledge transfer, and capacity-building, and ensure that our initiatives meet the needs of service providers and their partners/networks.

This document summarizes the collective views and opinions of the majority of providers interviewed.


Date of publication: March 2017


Publisher: Ontario Centre for Workforce Innovation (OCWI)

About Lucie Morillon

Lucie Morillon is the Bilingual Content & Communications Co-ordinator for CERIC. With a passion for quality content, she connects with her online communities and provides strong resources to engage members – and always encourages new ones to get involved. She identifies, creates and curates the content destined for the ContactPoint website, the weekly CareerWise newsletter and Careering magazine.

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