|Company Name||Mission Community Skills Centre Society|
|Location||Mission, British Columbia, Canada|
|Date Posted||May 23, 2013|
|Keywords||coordination, case management, facilitation, job coaching, job development|
Employment Services Specialist
Mission Community Skills Centre Society,
Mission, British Columbia
Job Posting Number: 70090
NOC : Employment Counsellors (4213)
Positions Available: 1
Type: Full-Time, Contract
Minimum Education: Diploma
Employment Service Specialist Position includes activities also referred to as:
Resource Centre Coordination
Case Management and Case Managed Service Coordination
Job Coaching / Job Developing
This position provides all direct and comprehensive employment services to clients to deliver the New Employment program of BC including specialized populations.
The position has roles with specific duties, distinct responsibilities, objectives and performance measures with strict outcome requirements.
The position will seamlessly provide individual and group activities with exceptional service to all clients according to key performance indicators such as: fair and equitable and ethical decision making, time management within expected timeframes, respectful and professional engagement, as well as ensuring concise and accurate reporting reflective of the client served.
The diversity of duties is required to fully serve clients to foster client self reliance and self management and provide a continuum of service to maximize organizational and operational efficiency.
The position will positively reflect the goals and objectives of the new employment program of BC and stakeholders.
The Scope of work includes the following:
1.Self-Serve Resource Centre Duties
2.Case Managed Services & Case Management Duties
4.Job Coaching & Job Developing Duties
5.TWS Coordination Duties
6.Self Employment Facilitation Duties
•Provide all direct and comprehensive employment services to clients to deliver the New Employment program of BC including specialized populations.
•Complete understanding of ESC roles and inter-connectivity of services to assume scope of work as required with all specialized populations
•Complete understanding of the service delivery model and the Operations & Service Delivery Manual to ensure program mandates are achieved
•Seamlessly provide individual and group activities with exceptional service to all clients according to key performance indicators such as: fair and equitable and ethical decision making, time management within expected timeframes, respectful and professional engagement, and ensuring concise and accurate reporting reflective of the client served.
•Provide appropriate service delivery according to client Tier and/or BCEA Unique Identifier through I.C.M. and CFMS
•Establish / conform to Unique Identifier in ICM
•Provide accurate and relevant “role specific support” to other departments on a “floating basis”
•Complete knowledge of the partnering service providers, other community supports, community resources or social programs as appropriate to client needs.
•Provide accurate and relevant support to all clients at the level determined by the client’s tier designation
•Maintain a professional manner at all times
•Document all financial supports issued in I.C.M.
•Ensure that no financial contribution duplication exists
•Knowledge and marketing of program and services of MCSCS, its internal and external partners on an ongoing basis as approved
•Do not “exceed” SDS Service delivery standards for the role assumed, client eligibility of service based on tier level assigned
•Awareness of and navigation for Self Serve clients, case Managed and non-case managed clients
•Foster client self reliance and self management and provide a continuum of service to maximize organizational and operational efficiency
•Positively reflect the goals and objectives of the new employment program of BC and stakeholders
•Review internal Web resources for broken links and outdated information, and suggest necessary updates. Source additional websites relevant to client base
•Communicate / liaise with project staff and stakeholders to ensure effectiveness and efficiencies are realized
•Maintain client confidentiality and documentation in accordance with privacy laws.
•Attend staff meetings
•Complete any other duties as requested by management
Specific Responsibilities - Resource Centre Coordination
•Identify clients who require additional services and refer eligible clients to FNA
•Provide job search and Job Start Financial Supports to non-case managed clients
•Maintain Job Postings board relative to “local jobs” with accurate and current postings
•Obtain labour market information and relevant training and post in appropriate locations
•Provide accurate and relevant support to Resource Centre participants
•Ensure the facility is presentable, professional and tidy
•Organize and maintain resource shelves
•Ensure efficient operation of computer stations, fax machines & photocopier
•Identify clients for possible case managed services or refer to other community services as appropriate
•Monitor participants’ appropriate use of computers, fax, photocopier, and phone.
•Compile and submit assigned reporting, as requested.
•Provide orientation to clients in the use of computers, equipment and resources in either a group or individual basis
•Compile and keep current a contact list of training providers and training services within the community
•Maintain, job posting board relative to “jobs” with accurate and current postings from assigned sites
•Research and post and distribute Labour Market Information and trends as required
•Source relevant training opportunities from assigned sources, and post in appropriate locations and distribute to other members of the team
•Track and Report Daily Resource Centre use and issues
•Ensure client service delivery times do not exceed requirement for specified role
•Assist Clients to register for Self Serve online workshops
•Assist Clients determine EI status
•Provide information including LMI to employers
•Monitor client activity and competencies and recommend client tier adjustment
•Facilitate the scheduling of clients to provide consistent service delivery and CM services
•Provide approved Self –Serve and administered Assessment Tools in an individual and group setting
•Fully participate in service delivery meetings
•Support, Facilitate, coordinate, plan, report on job search and other employment related employment Support Services Workshops to non-case managed and Case Managed clients
•Receive and process applications from non-case managed Apprentices
•Seek “broken links” and outdated information on website, and recommend necessary updates
•Source additional websites relevant to client base
•Provide orientation to clients in the use of computers, equipment and resources in either a group or individual basis.
Specific Responsibilities – Case Management and Case Managed Service Coordination
•Individual and group Employment Counselling/Coaching
•Provide action-oriented, solution-focused employment advising
•Conduct intake assessment/referral interviews for all potential clients within speed of service guidelines and meeting program expectations
•Assess needs and address appropriate next-steps action plan with client
•Assist clients in employment related issues
•Assess appropriateness of client goals with labour/business market opportunities
•Lead client to self awareness through administration and interpretation of assessment tools
•Draw the correlation between the client’s transferable skills and labour market opportunities
•Assist in the development of a greater awareness of employability skills required in the changing workplace
•Maintain internal and external case management files and client service statistics.
•Ensure accurate data collection and reporting that tracks client progress and outcomes
•Administer financial support (training, TWS, living supports, transportation, dependant case, essential program / work clothing etc.
•Conduct follow up including one-on-one sessions to review clients’ progress and offer additional support as needed
•Provide backup CRS/ Intake duties as required or requested and client follow-up as required
•Conduct Assessment and Referral interviews for all potential participants within speed of service guidelines and meeting program expectations
•Administer “approved” Tier identification tools for clients and review results
•Ensure accurate entry of client and program information to ICM, Select appropriate program activities with the participant
•Enroll clients in workshops or one-one coaching sessions and complete contract agreement
•Secure translation services for clients as required
Specific Responsibilities – Facilitation / Self Employment Facilitation
•Conduct effective workshops/sessions that form the basis of program activities and content
•Assist in the development and adaptation of curriculum and program development for an adult learning environment with clear learning objectives and organized documentation
•Facilitate workshops in a manner conducive to client motivation
•Record and report on attendance for all sessions with supporting documents according to procedures
•Build the continuity of client learning throughout the career transitioning process
Specific Responsibilities – Job Coaching / Job Developing / TWS
Work Placement Monitoring:
•Monitor work experience placements through site visits, host feedback interviews and evaluations, and participant follow-up
•Coach participant through employability skills issues that might arise in the work experience
•Provide clients with the opportunity to connect to the employer by coordinating employer panel and guest speaker sessions
•Coordinate on-site job fairs which include, but not limited to: contacting and scheduling employers, creating and distributing marketing materials, managing the event, following up with employers on recruitment/event successes
•Liaise with employers to source employment opportunities for clients and to secure information on recruitment and hiring practices
•Share labour market trends with team: business closures, business openings, major hires
•Certified Career Development Practitioner or 4 years experience in Case Management
•Supplemented by job search (JFC) or Career Decision Making (CDM) facilitation for both one-on-one and workshop environments
•Experience working with specialized population
•Provision of an acceptable Criminal Records search
•Possess a valid “class 5” BC Driver’s License
•Successful completion of “eligibility testing or assessments” as required
•Proven experience in delivering high quality customer service in a high volume environment
•Effective research skills – both electronically and other
•Excellent written and verbal communication skills
•Familiarity with Career Decision Making, Educational and Career Planning, Job Search principles and techniques
•Effective advising, motivational and positive reinforcement skills
•Exceptional interpersonal skills working with similar clientele
•Ability to work in an informal or classroom environment supporting members according to their needs.
•Good working knowledge of Labour Market Information especially within the Fraser Valley
•High level of computer skills to include: word processing, internet research and troubleshooting
Full time positions range from 35 to 40 hours per week. Successful applicants may be required to work in different locations on a regular and or periodic rotational basis as directed.
Contact: Pia Ritch, Director of Programming and Human Resources
Phone: 604-826-0626 Ext 103
Closing Date: 31/05/2013