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Employment Advisor

The Centre for Skills Development & Training

Job Opportunity at The Centre for Skills Development & Training

Job Number:  284
Job Title:  Employment Advisor
Department:  Employment Services
Location:  Burlington and Oakville
Number of Positions:  1
Start Date:  June 2017
Schedule:  35 hours per week (some evening and/or weekend work may be required)
Pay Rate:  $26.53 or $29.23 per hour (depending on credentials and experience)
Reports To:  Site Coordinator


Embark on a Bright Future with The Centre for Skills Development & Training

Are you entrepreneurial, client-focused and committed to team work and excellence?  Do you enjoy working with clients from diverse backgrounds? If you want to work for a recognized leader in career and workforce development, then consider a career with The Centre for Skills Development & Training!

Headquartered in Burlington, Ontario, with locations in Oakville, Milton and Clarkson, The Centre delivers high calibre employment services, ESL & immigrant services, skilled trades training and literacy upgrading. Providing people with opportunities to build a better future and making a positive impact on peoples’ lives is integral to the business of The Centre.

For more information, visit:

The Opportunity

These are your responsibilities:
Employment Resource Centre
• Provide direct support and guidance to both self-directed and case managed customers accessing the Employment Resource Centre.
• Provide self-directed customers with appropriate community referrals, based on their individual needs.
• Conduct research on an ongoing basis to assist in the creation of current and high quality resources for all employment services customers (individuals, employers, and the community).
• Assist in the development of materials (both print and electronic) and in researching books, resources and other employment tools.
• Use a respectful approach consistent with Motivational Interviewing and Solution-Focused customer service approaches to determine the blend of self-directed vs. case managed services that best suit the client’s situation.

One-on-one Client Services
• Use an approach consistent with the Motivational Interviewing and Solution-Focused counseling models to conduct interviews with new customers to determine their needs, help them identify and clarify their work-related goals, identify next steps, and also co-develop Service Plans when appropriate.
• Maintain attendance documentation, program records and customer files in a confidential manner, in accordance with relevant privacy legislation and internal procedures.
• Maintain up-to-date customer records in the EOIS-CaMS and Client Tracking System databases.
• Case conferences with internal Employment Services staff to ensure each customer’s needs are being met in each component of service.
• Monitor customer progress through conducting regular follow-up activities and soliciting customer feedback.
• Refer clients to other suitable services in the community to meet client needs and track these referrals in the EOIS as per Centre standards.
• Administer and interpret appropriate career assessments, ensuring a customer- and solution-focused, client empowerment approach.
• Coach customers on various topics related to job search and career exploration, effectively moving customers through their Service Plans towards short-term and long-term employment goals.

Group Facilitation
• Provide career assessments and interpretations in a group-based format where deemed appropriate.
• Develop and facilitate workshops on employability skills, career planning and/or job search as required.

• Work in partnership with the Site Coordinator and team to deliver and continuously improve Employment Service processes and practices.
• Work closely with the Job Developer to help clients make connections to employers where appropriate.
• Assist the team with grassroots marketing and outreach efforts on an ongoing basis.
• Represent the team at networking events.
• Assist the Coordinator and team to plan and host special events, such as job fairs and employer panels.
• Other job related duties as assigned by the Coordinator, Senior Coordinator, and/or Manager.

What you need to bring to this job:

Educational Requirements:
• Post-secondary degree or diploma

Suitable educational equivalents may be considered for individuals with 5+ years of highly related experience in a similar role within an employment services setting.

• Career Development Practitioner diploma/certificate from an approved post-secondary institution
• Certificate in Mental Health & Addictions would be an asset

An asset would be additional, relevant Career Practitioner training:  Counselling techniques; Assessment certifications, etc.

Work Experience Requirements:
Work experience required:  Minimum 2 years
Job related experience required: Minimum 2 years of experience in the career development field

Technical Requirements:
Equipment: Computer, Fax Machine, Printer, Photocopier, Projector, and Telephone
Software: Word, Excel, Outlook, PowerPoint
Other:  Internet, LinkedIn

Other Job Requirements:

• Ability to work in busy, outcomes based model; accountable for obtaining monthly targets.
• Experience in working with adults from culturally and socio-economically diverse backgrounds.
• Familiarity of major mental illnesses including signs and symptoms with knowledge of local resources.
• Demonstrated experience in working with Newcomers in a Multicultural environment.
• Experience working with individuals to help them identify, clarify, and reach their work-related goals.
• Knowledge and experience with Motivational Interviewing, Solution-focused Counselling, and the Common Assessment and/or similar model for conducting intake assessments.
• Knowledge of the Stages of Change, in relation to best practices for interacting with customers.
• Ability to quickly assess client information needs and determine appropriate referrals.
• Broad-based knowledge about current labour market trends and community services relating to employment, job retention, mental health, newcomers/ESL, etc.
• Experience providing counselling and assessment sessions in both individual and group-based settings.
• Certification in Personality Dimensions, Strong Interest Inventory, MBTI and/or other formal career assessments is an asset.
• Knowledge and experience facilitating group workshops on the topics of job search strategies, employability skills, career assessments and job retention.
• Expertise using career development software, such as Career Cruising, Scott’s Directory, etc.
• Proficiency in using MS-Office software, including Word, Excel, PowerPoint, Outlook.
• Comfortable coaching clients on how to use social media for job search purposes.
• Exceptional organizational and time management skills – able to meet deadlines in a fast-paced environment.
• Excellent interpersonal, communication and teamwork skills.
• Ability to develop and maintain harmonious relations with internal staff, partners, and the public.
• Proficiency in languages other than English, an asset.
• Access to a reliable vehicle, possession of a valid driver’s license, and willingness to travel throughout Halton and Peel regions as required.
• Knowledge of major mental illnesses including signs and symptoms
• Knowledge of case management including, local resources and access to services
• Excellent assessment skills and crisis intervention skills

Please e-mail or fax your resume and cover letter to:
Human Resources
The Centre for Skills Development & Training
Fax: 905-634-2775


Application Deadline:  Tuesday, May 23, 2017

In order to be considered, all applications must include the job number and title in the email subject line or on the cover sheet if faxing.

We thank all applicants for their interest in The Centre, however, only those selected for an interview will be contacted.  If contacted for an interview, please inform us should accommodation be required.

In the spirit of the Human Rights Code, we ask that resumes not include personal data such as age, health, marital and family status.

To apply for this job email your details to

Apply using webmail: Gmail / AOL / Yahoo / Outlook

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