Service Coordinator


Service Coordinator Requirements / Qualifications

  • Minimum of 2 years’ experience and relevant College Diploma
  • Self-directed individual with excellent organizational skills
  • Excellent reading, writing, document proofing and communication skills with the ability to work with others in a helpful collegial manner
  • Proficient in  MS Office (Word, Excel and Outlook) with excellent computer skills
  • Ability to multi task and perform responsibilities with deliberate speed, accuracy and attention to detail
  • Excellent numeric and statistical analysis ability
  • Able to work well within a team environment Ability to thrive in a fast paced client focused environment
  • Ability to handle confidential information and exercise discretion
  • Part-time 25 hour work week; Contract position


  Primary Responsibilities

  • Handle incoming client referrals, create client files, record in computerized database using Microsoft Excel, and track all activity related to acceptances, start dates, etc. as information is provided
  • Sensitive timelines and adherence to processes for client referral and handling
  • Prepare correspondence to client’s and 3rd parties
  • Responsible to liaise with other staff members to communicate deadlines and/or reiterate procedures as required
  • Liaise with referral sources as required
  • Provide information to inquiring clients regarding programs, meeting dates and times, staff schedules, etc.
  • Responsible to complete statistical reports on a weekly basis and update information for internal use by management/staff
  • Attend and report at monthly meetings and/or on an as need ad hoc basis as required
  • Assist staff remembers with printing, photocopying and collating of documents for use within orientations, training sessions, etc.


  Other Responsibilities

  • Greet visitors, verify ID, have them sign in/out, ascertain nature of business and direct to the appropriate person
  • Open and distribute incoming regular mail, courier deliveries and faxes.  May arrange for outgoing courier as required.
  • Order office supplies online, maintain inventory and may place maintenance calls as required
  • Answer main telephone line, ascertain nature of call and relay to the appropriate person
  • Set up and maintain manual and computerized information filing systems
  • Proofread work for typographical and grammatical errors
  • Other office tasks as may be assigned to ensure the smooth operation of the business


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