About Contract World
Contract World, formerly ContractXchange is a virtual call centre that began here in Canada. They currently recruit, train and provide home based customer service agents for an incredible array of companies. I had the good fortune to speak with Chantal Levac of Assurant Solutions who regularly uses Contract World to provide customer service agents.
What kind of work is it?
With Contract World you are known as a home-based customer service agent and you are providing all the services that someone in an in-bound call center would provide. What you do depends on the companies you contract with. As a contractor, you decide and pay to get trained for one or more companies.
What are their requirements?
Contract World has the usual technical requirements like a phone line, internet access, headset and a computer and you can find more about that on their website.
What is different about Contract World is that they charge you to get trained. Let’s walk through their model.
So you decide that you would like to become an order taker for a fast food restaurant. To do that you will need to register and pay for training. For this particular contract the training would take three days and cost roughly $150 + tax. The training is all done on line so no need to travel. You need to successfully complete the training and graduate and then you are able to start earning money, allowing you to recoup the cost of the training.
What is the benefit to you of paying to be trained? Well, Contract World brings the work to you. Once you are inside the system and trained, you no longer have to concern yourself with scams. You are able to contract with different companies as long as they are not competitors. Inside Contract World you have access to those other companies. The Shopping Channel may not be hiring when you join Contract World, but as part of that community you would have access to when they do.
When I raised the question of paying for training with Chantal, who’s company Assurant contracts for customer service agents through Contract World, she shared that many of their at home customer service agents had been with them through Contract World for years. She said that part of it was the support that the agents get from Contract World and the community of home-based customer service agents.
What are the hours and rate of pay?
You set your own schedule and the rate of pay varies between $11 to $16 an hour depending on the company, if you are bilingual, and the call volume you handle.
Are they legitimate?
Yes they are legitimate. They are a member of the Better Business Bureau of Canada and have no unresolved complaints.
Where do I find out more?